1. CANCELLATION AND RETURNS POLICY

1.1 If you wish to cancel your order:
(a) you can notify us by email to sales@metanoiabooks.org.uk before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 1.2 below.
1.2 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
1.2.1 In the event that the goods were found to be damaged on arrival or were incorrectly supplied the return postage by the most economical means will be borne by us.
1.3 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
1.4 The rights to return the goods to us as referred to in clause 1.3 will not apply in the following circumstances: -
in the event that the product has been used
1.5 SPECIAL ORDERS are to firm order only and non-returnable.

2. SHIPPING

2.1 Generally items are shipped by the following means:

• to destinations in the UK is by Royal Mail First Class post
• to destinations in Europe is by Air Mail
• to destinations to other destinations is by Air Mail
  

2.2 The maximum order weight outside of the UK is 5.0 kg. Larger orders only by arrangement.